Abbott Laboratories - (1) Designed and developed 200-page job aid for IBM OfficeVision to replace the IBM manual with a more user-oriented one. (2) Developed automated Word template for preparation of instructor guides.
ABN AMRO Apartment Lending - Designed and wrote combination training and user manual for in-house Web application.
Accenture - • Developed Core Senior Manager school.
American Greetings - Analyzed sales automation implementation and recommended improvements.
Ameritech - (1) Designed and scripted CBT sales simulation for data communications product family. (2) Wrote user manual on in-house sales automation system called Compass. For three years updated this manual and delivered this training on a regular basis. (3) Also for Compass, wrote training materials: instructor guide, slides, and student manual.
Ameritech Cellular - Designed and wrote self-paced and classroom training on new telephone services offering for sales and customer service personnel.
Ameritech Information Access - Analyzed CivicLink new-installation business process and prepared handbook for new project managers.
Andersen Consulting - (1) Developed user training and user reference manual for internal financial reporting system GFR. (2) Developed tech support training and reference manual for GFR.
Anixter - (1) Developed 6-hour instructor-led training on using the corporate network. (2) Converted #1 to self-instructional training. (3) Developed 550-page user manual on computer order and followup system for inside sales. (4) Developed 4-hour self-instructional training on telecommunications. (5) Developed 3-hour self-instructional training of network test equipment. (6) Developed manuals on PeopleSoft for system administrators and users. (7) Developed international version of #3. (8) Developed updated version of #3. (9) Developed updated version of #6.
AT&T - Developed course on telephone network traffic engineering for public offering.
BP - (1) Documented processes for BP Connect Stores, (2) wrote training on Merchandising, (3) wrote training on Suggestive Selling.
Beginnings - Designed and developed Web site.
Bell Communications Research - (1-6) Developed following instructor-led courses: Managing the Software Testing Function, Bellcore Test Tools Workshop, MYNAH Client/Server Software Testing, JavaScript Programming, Creating Web Content and Information Structure, and Traffic Engineering Approaches for Fast Packet Technologies. (7) Managed three-course Internet training development project.
Commonwealth Edison - (1) Needs analysis and design of management curriculum. (2) Designed PC skills test to be administered via CBT. (3) Developed and delivered sales force automation training which was a combination of self-paced and instructor-led. (4) Designed PC skills test. (5) Developed new one-day training for sales reps on another in-house-developed sales automation system. (6) Developed new one-day training for sales reps on yet another in-house-developed sales automation system. (7) Developed new one-day training for public affairs directors on their version of the in-house-developed sales automation system.
Englobus - Designed and developed Web site.
Equity Office Properties - (1) Coached new trainer through training development process. (2) Wrote PeopleSoft user manual for HR, Benefits, and Payroll.
First Options of Chicago - (1-18) Developed system documentation on 18 major systems (13 mainframe COBOL, 3 client-server, 2 AS/400) using Adobe FrameMaker; this documentation was also converted to PDF for on-line access by Adobe Acrobat Reader. (19-20) Developed user manuals for hand-held trading system, both DOS and Windows versions. (21-23) Developed Internet help documentation for Work Order, Network Order, and Customer Access systems.
Gillette Company - Designed and developed training and user manuals on new report-writing software which enabled sales and merchandising managers to determine sources of merchandising problems.
Independent Software - Wrote user manual for sales tax computing software.
InterPark - (1) Designed and wrote user manual for existing Monthly Parking web application. (2) Wrote and taught new Daily Parking web application.
Johnson Controls - (1) Guided task force through sales process definition to enable them to clean up their sales processes and prepare for sales force automation. (2) Developed RFP and specifications for sales force automation software. (3) Developed classroom training for internal sales automation software. (4) Assisted in conversion of training to video distance learning which enabled them to roll out the SFA system nationwide in a single day.
Keebler Company - Designed and developed training for sales force automation and computer basics.
Kraft - Recommended improvements in effectiveness, usefulness, and appreciation of training courses in the financial area.
K. R. Callahan Associates - Designed and developed Web site.
MCC Powers - Developed process improvements in sales engineering. Developed self-instructional training on HVAC systems.
Motorola -(1) Conducted needs analysis of sourcing personnel. (2) Wrote course called Ethics for Sourcing Personnel. (3) wrote course called Legal Aspects of Sourcing. (4) Developed training for global HR reorganization rollout. (5) Planned and managed project to develop training for global performance effectiveness initiative, (6) conducted needs analysis for performance management system, (7) developed training on personal commitment, (8) developed training on behavioral coaching, (9) developed training on executive coaching
National Education Training Group - Designed and scripted CBT course on Microsoft Word '97.
Sears - (1) Developed Lawn and Garden Equipment Repair training, (2) developed Refrigeration Repair training, (3) developed toolkit for brining new technician on board, (4) developed Coaching Toolkit, (5) developed materials for Technician Capabilities Development, (6) developed user guide for their learning management system.
Security Link - Designed sales force automation database and reports.
Telcordia - Wrote educational materials in wireless electronics.
TruServ / True Value - (1) Researched and wrote job aid for rental store personnel on selecting and renting equipment. (2) Designed and wrote Web-based training on paint knowledge: Primers, Exterior Paints, Interior Paints, etc.
United Airlines - Analyzed training needs and designed training for new Inventory (seat) Management system.
Waste Management - (1) Developed user guide for Division Controllers on use of in-house pricing system. (2) Documented billing process and developed process-oriented user manual for new billing software. (3) Updated #2 to include newly developed process and software capabilities.